Terms of service

SafeStep Gear - Terms of Service

OVERVIEW This website is operated by SafeStep Gear™. Throughout the site, the terms “we”, “us” and “our” refer to SafeStep Gear. By visiting our site and/or purchasing something from us, you agree to be bound by the following terms and conditions.

SECTION 1 - ONLINE STORE TERMS

By using this site, you confirm that you are at least the age of majority in your region. You may not use our products for any illegal or unauthorized purpose.

SECTION 2 - PRODUCTS AND SAFETY

We provide safety footwear designed for work environments requiring protection and comfort.

Quality Commitment: All products are inspected before shipment.
Performance Features: Our footwear may include impact-resistant toe caps, puncture-resistant midsoles, and slip-resistant outsoles.

SECTION 3 - SHIPPING

Processing Time: Orders are processed within 1–3 business days.
Delivery Time: Standard shipping typically takes 7–12 business days depending on the destination.
Tracking: Tracking information will be provided once your order is shipped.

SECTION 4 - RETURNS AND EXCHANGES

We offer a 30-day return period from the date of delivery.

Eligibility: Items must be unused, clean, and returned in original packaging.
Defective Items: We cover return costs for defective or incorrect products.
Customer Returns: For non-quality related returns, customers are responsible for return shipping fees.

Return Address:
SafeStep Gear
Room 402, Building 15, Taohuawu District 3,
Jingkou District, Zhenjiang, Jiangsu 212000,
China

SECTION 5 - REFUNDS

Refunds will be processed to the original payment method within 5–7 business days after the returned item is received and inspected.

SECTION 6 - LIMITATION OF LIABILITY

Our products are designed to reduce risk but cannot eliminate all hazards. SafeStep Gear is not liable for injuries resulting from improper use or extreme conditions.