Shipping policy
SafeStep Gear - Shipping Policy
Thank you for choosing SafeStep Gear™. We are committed to providing transparent shipping information and a reliable delivery experience.
1. Order Processing
All orders are processed within 1–3 business days (Monday to Friday, excluding holidays).
2. Estimated Delivery Time
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Standard Shipping: Standard transit typically takes 7–12 business days for the United States and Canada, and 8–15 business days for the United Kingdom and Europe. Delivery estimates for other destinations are shown at checkout.
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Total Delivery Time: Add the stated 1–3 business day processing period to the transit estimate for your destination.
3. Shipping Rates
Free Standard Shipping is currently configured, without a minimum-order condition, for all products shipped to the United States, Canada, the United Kingdom, Australia, Mexico, Brazil, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden. Eligibility is confirmed at checkout.
4. Tracking Information
Once your order has been shipped, you will receive a confirmation email with a tracking number. Please allow 1–3 business days for tracking updates to appear.
5. Customs, Duties, and Taxes
Customers are responsible for any customs duties, taxes, or import fees required by their local regulations. These charges are not included in the product price or shipping cost unless stated otherwise.
6. Order Changes and Cancellations
If you need to update your shipping address or cancel your order, please contact us within 12 hours of placing the order at support@safestepgear.com. Once an order has been processed or shipped, changes may not be possible.
7. Damaged, Incorrect, or Lost Items
If your order arrives damaged, incorrect, or is lost in transit, please contact us as soon as possible at support@safestepgear.com with your order number and relevant photos. We will review the issue and provide an appropriate solution.
8. Shipping Address Accuracy
Please ensure your shipping address is complete and accurate. SafeStep Gear is not responsible for delivery issues caused by incorrect or incomplete address information provided at checkout.