Shipping policy

SafeStep Gear - Shipping Policy

Thank you for choosing SafeStep Gear™. We are committed to providing transparent shipping information and a reliable delivery experience.

1. Order Processing

All orders are processed within 1–3 business days (Monday to Friday, excluding holidays).

2. Estimated Delivery Time

• Standard Shipping: Delivery typically takes 7–12 business days depending on your location.

• Total Delivery Time: Most orders arrive within approximately 10–15 calendar days from the date of purchase.

3. Shipping Rates

We offer Free Standard Shipping on most orders to the United States and Canada.

Optional shipping protection services may be available at checkout for an additional fee.

4. Tracking Information

Once your order has been shipped, you will receive a confirmation email with a tracking number. Please allow 1–3 business days for tracking updates to appear.

5. Customs, Duties, and Taxes

Customers are responsible for any customs duties, taxes, or import fees required by their local regulations. These charges are not included in the product price or shipping cost unless stated otherwise.

6. Order Changes and Cancellations

If you need to update your shipping address or cancel your order, please contact us within 12 hours of placing the order at support@safestepgear.com. Once an order has been processed or shipped, changes may not be possible.

7. Damaged, Incorrect, or Lost Items

If your order arrives damaged, incorrect, or is lost in transit, please contact us as soon as possible at support@safestepgear.com with your order number and relevant photos. We will review the issue and provide an appropriate solution.

8. Shipping Address Accuracy

Please ensure your shipping address is complete and accurate. SafeStep Gear is not responsible for delivery issues caused by incorrect or incomplete address information provided at checkout.